SHIPPING & PROCESSING

Shipping Options

  • Free/Standard Shipping: Estimated delivery within 7-10 business days (depending on location/country).

  • Express Shipping: Estimated delivery within 5-7 business days.

Express shipping applies only to shipping speed, not order processing time.

Orders subject to payment holds, disputes, verification, or review are not eligible for express shipping until cleared.

 

CUSTOM ORDER 

All custom flower wall backdrops are made to order.

• Processing time for custom orders varies depending on the product and complexity of production
• Estimated production time for custom flower designs is 7–20 business days, excluding holidays 
• Processing timelines may extend if additional design revisions are requested

Final written approval is required before shipment.
Once final approval is received via email or written confirmation, the order is considered complete and will proceed to shipping.

Flower Wall Company is not responsible for delays caused by lack of client response or approval. Orders awaiting final confirmation remain in production status until approval is received.

Processing Time

All custom floral arrangements are handmade after your order is placed. Processing takes 5–15 business days (excluding weekends/holidays). If an item is in stock in one of our warehouses, it may ship sooner.

Shipping Delays & Disclaimer

We are not liable for delays caused by:

  • Carrier issues (FedEx, UPS, customs, etc.)

  • Weather, natural events, or holiday volume

  • Other unforeseen external circumstances

Estimated delivery timelines are not guaranteed. Refunds will not be issued for delays once an item has been shipped.

Order Disputes & Chargebacks

    • If you file a dispute or chargeback during the standard processing window (5–15 business days) or shipping timeframe (7–20 business days), your order will be immediately frozen and shipment will be paused.

    • To restart shipment, you must provide signed written confirmation from your payment provider that the chargeback has been fully withdrawn, and we must receive official notice before fulfillment resumes.

    • If a dispute is initiated during processing or shipping and is not withdrawn within the notice period, the order will be considered voluntarily canceled due to breach of transaction trust. Shipment will remain permanently paused, the order will be closed, and no goods or services will be delivered. 

    • While a dispute is active, you are not entitled to a refund or delivery. Because our policies are clear and fully documented, if the bank rules in our favor, the payment is considered complete; however, fulfillment is not reinstated, and we are not responsible for reshipping the order or issuing a refund. The dispute itself terminates the transaction relationship.

    • The best option is to wait the entire processing and shipping timeframe and stay in contact with our support team. We want all of our customers to receive their products and be happy, but this is only possible if disputes or money holds are avoided.

Buyers are required to contact us directly to resolve any payment, pricing, or order concerns before opening a dispute.

This policy exists to protect both parties, prevent payment abuse, and ensure fair fulfillment practices.

Refused Deliveries & Returns

  • Orders refused at delivery are non-refundable. 

  • We do not accept returns for refused shipments

Limitations of Liability

We are not responsible for:

  • Carrier delays (FedEx, UPS, etc.)

  • Incorrect or incomplete shipping addresses

  • Lost or stolen packages after confirmed delivery

For all order related inquiries or issues, customers must contact us via email at contact@flowerwallcompany.com. SOCIAL MEDIA MESSAGES ARE NOT MONITORED FOR ORDER SUPPORT. 

By placing an order, you acknowledge and agree to this policy in full.